Market

One Size Fits All? Time to Rethink Mobile Data

August 29, 2024

In the world of mobile data, the mantra seems to be "one size fits all." Operators are moving towards standardised, monthly plans with a focus on unlimited data, believing that this is what consumers want—or need. But here’s the irony: the same operators who are driving this trend are also those expressing concern about it. They say they want to differentiate, to offer personalised services, and to build daily engagement with their customers. Yet, their actions speak otherwise.

The reality is that operators are creating the very market dynamics they’re worried about. By pushing everyone towards the same monthly bundles, they’re essentially reducing themselves to utilities, where the only differentiation is price. The end result? A disengaged customer base that sees mobile data as just another utility bill—predictable, boring, and uninspiring.

Image credit to ChatGPT / Dall-E

But it doesn’t have to be this way?

Consider the success of OTTs (Over-The-Top services) like Netflix, WhatsApp, and Spotify. These platforms have revolutionized consumer engagement by offering highly specific apps and services that cater directly to user needs and preferences. They’ve created a digital economy where consumers not only interact with their favorite apps daily but are also willing to pay for connectivity that enhances this experience. OTTs have demonstrated that when services are tailored and engaging, consumers respond with loyalty and enthusiasm.

This begs the question: Why aren’t telcos following suit?

Just as the FMCG sector thrives on differentiation—offering products in various shapes, sizes, and price points—telcos, too, can break away from the uniformity of monthly plans. They can create diverse, engaging offers that resonate with different consumer segments. Or look at the electricity market, where dynamic pricing models, like day and night rates, have kept consumers engaged and attuned to their energy usage. Why can't telcos apply a similar approach, moving away from bulk offerings to something far more dynamic and responsive to consumer behavior?

This is where we come to the picture, our approach is different. We believe in breaking free from the outdated model of monthly bundles and embracing true differentiation. Our solution offers data in short, flexible time chunks—from minutes to months—at price points that cater to everyone. Whether you’re a heavy data user or someone who just needs to check your emails on the go, we have an offer that’s perfect for you. And it’s not just about pricing; it’s about creating a personal, engaging experience that makes consumers want to interact with their operator every day.

More importantly, we are not just offering time based data. We empower operators to do what OTTs have done so well: target, segment, and deeply engage their customers. Daily. Through intelligent traffic shaping, dynamic offers, and 20+ use cases designed to delight, we enable telcos to move beyond the bulk, one-size-fits-all approach. Instead, we help them craft a model that truly differentiates them in the marketplace and keeps consumers coming back for more.

It’s time to rethink how mobile data is sold. The future isn’t in uniformity—it’s in diversity. Let’s outsmart the competition, delight our customers, and revolutionise the market. Because when it comes to mobile data, one size should not fit all.

Simply Connect with us, and let’s create a future where everyone gets exactly what they need.

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